We are members of the Property Ombudsman for yoru reassurance

Each branch is a members of the Property Ombudsman and we work to an agreed code of conduct. You can access the latest codes by clicking the image displaying the leaflets or ask for a copy at any branch.

Please note: Should you have reason to complain you are required to follow our internal complaints procedure before taking your case to The Property Ombudsman.

Click here for details of our complaints procedure: https://www.urbanandrural.com/complaints-procedure